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The Impact of Human Resource Practices on Employee Retention in the Hotel Industry
Article Number: SIS518930AI190824
19th August, 2024
Author(s):
Salifu Tiani Rashida
Abstract:
The hotel sector depends significantly on its
workforce to gain a competitive edge. The biggest obstacle to maintaining the
value of client loyalty and happiness is employee retention. Higher employee
job satisfaction will result from the efficient application of HR policies
pertaining to job security, work-life balance, career advancement, job design,
and pay scale. An organization's employee turnover rate is lowered when job
satisfaction is increased. In order to increase employee retention in the hotel
industry, strategies like pay management, recruitment and selection, training
and development, and performance appraisal are essential. The paper highlights the
crucial role on Human Resource (HR procedures are to reducing staff churn and
promoting retention in the hospitality sector. The business's success is
ascertained by interactions between staff members and visitors, which makes
keeping personnel essential. Furthermore the review addresses the importance of
employee retention. Employee retention is characterized by operational efficiency
and cost savings, talent retention, maintaining a talented workforce,
increasing tax revenue. Strategic implementation of employee retention strategies
is identified as a way of maintaining high performing employees. Employee
retention programs play an important role in attracting and retaining skilled
employees, and it is more efficient to retain qualified and highly-skilled
employees than to train and onboard new ones. Numerous studies have been
conducted on how human resource planning affects employee retention. These
academic works however, fall short; they are not thorough enough, inconsistent,
or definitive enough especially on the impact of Human Resource practices on
employee retention. Further, they failed to explain what keeps other workers at
work till retirement? Based on the aforementioned, this study was created to
investigate how human resource practices affect the rate of employee retention
in the hotel sector in Ghana. HR practices such as effective on the job
training, streamline recruitment and hiring, fair compensation of employee etc.
ensure employee retention for companies. This paper also addresses challenges
to these HR practices in retaining employees, including high turnover cost,
unclear job experience, low employee engagement and compliance and labor law.
These challenges highlight how difficult it is to implement successful human
resource practices for staff retention.