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Adopting a New Marking and Reporting System (MaRS) at Faculty Level: A Survey of Lecturers’ Level of Readiness and Acceptance
Article Number: SIS094587AI130123
13th January, 2023
Author(s):
Syafiqah Johan Amir Johan, Zulaikha Khairuddin, Salina Sabri, Fairuz Husna Mohd Yusof, Fatin Fatinah Shamshul Bahrn, Othman Ismail
Abstract:
At the end of each semester, academic and administrative staff of a faculty have to analyse
students’ results for a myriad of factors such as calculating performance of students and
lecturers, and for the university’s senate confirmation. Unfortunately, many relevant
personnel at the faculty level lack the clearance to access students’ results directly. To
circumvent this issue, individual lecturers were required to print out and submit hardcopies of
students’ results and channel the data to relevant personnel. When the Covid-19 pandemic hit
and lecturers were unable to submit the hardcopies, the faculty had to find an alternative. The
introduction of the Marking and Reporting System (MaRS) marks a change from manual
hardcopy submission of results following travel restrictions necessitated by the Malaysian
government during the Covid-19 pandemic. As with any technological shift and innovation,
the level of readiness and acceptance of academic and administrative staff at a faculty must
be examined. This paper uses the Technology Acceptance Model (TAM) (Davis, 1986; Davis,
Bagozzi & Warshaw, 1989) to determine the level of readiness and investigate the level of
acceptance among academic and administrative staff in using MaRS via a questionnaire. The
findings suggest that with adequate guidance and assistance, the respondents were positive
towards using MaRS as the system offers advantages to them such as being cost effective,
environmentally friendly, and more convenient in recording students' results. In short, the
respondents are ready and willing to use MaRS to manage students’ results despite facing
some difficulties in handling the system, because positively overcoming challenges will yield
positive outcomes.